TraceMyIP users have three options that allow contacting a live representative. It is important that each option is used appropriately to eliminate any delays in response.

1. You are able to login to your TraceMyIP account and would like a response returned to your request:

  • Login to your TraceMyIP account
  • Go to "Support" / "Open/View support tickets(s)"
  • Click on "Submit a Ticket" button
  • Use the technical support form to address your request

2. You are able to login to your TraceMyIP account and would like to report an issue or submit a comment and you do not need a response back

  • Login to your TraceMyIP account
  • Go to “My Account” / “Review/Feedback”
  • Select a category that classifies the nature of your feedback, such as a problem report, suspicious activity or a general comment

3. You are unable to use your TraceMyIP account or do not have a TraceMyIP account:

  • Go to the company home page at www.TraceMyIP.org
  • Scroll to the bottom of the page and click on the “contact” link
  • Use the form provided to submit your support request

All contact requests are generally handled within 24-hour period, except for the holidays and non-essential requests as determined by the technical support department.

Category: How Tos